Here you will find information regarding orders and the purchase process. For any other query contact us .
YOUR ACCOUNT
In ORualdi.com you can make a purchase as a GUEST or a REGISTERED user.
Signing up is easy. We will only request the information we need to streamline the purchase process.
Within the register form you will find some formatting examples that you may find helpful when entering your information, such as phone number.
Your order information will always be available to you. If you are a registed user, you can access it by just signing in to your account. If you're a guest user, you can see the information via the link we'll send in the order confirmation e-mail.
ORDER MODIFICATIONS
After your purchase is complete, we will send a confitmation e-mail with the details.
Canceling or modifying your order may not be possible past certain points in the elaboration process.
C ontact us .
SHOPPING CART
In your shopping cart you will be able to see the selected items, increase or decrease the number of units of your order, or remove them if you so wish.
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SHIPPING RATES AND DELIVERY TIME
Galicia and Peninsular Spain
24-48 hr. estimated delivery time.
Shipping up to 2 kg at €4.5, up to 5 kg at €4.9, up to 7 kg at €5.73, up to 10 kg at €6.7, up to 15 kg at €8.9, up to 20 kg at €10.5, up to 25 kg at €12.1 and up to 30 kg or more at €14.4.
Free shipping from €30.
Balearics:
4-5 days estimated delivery time.
Shipping up to 3 kg at €13.46, up to 10 kg at €24.42 and up to 20 kg at €40.10.
Canary Islands and the rest of the European Union:
4-5 days estimated delivery time.
Send us your purchase proposal to info@orualdi.es and we will send you a detailed estimate in which the corresponding shipping cost is adjusted.
Keep in mind delieveries will only be possible on business days.
ORDER STATUS
In your shopping cart you will be able to see the selected items, increase or decrease the number of units of your order, or remove them if you so wish.
After your purchase is complete, we will send a confitmation e-mail with the details.
Once your order has been shipped, you will receive the purchase invoice and a link with shipment tracking.
You have 7 days to request a return since the day your order is delivered.
We will not accept the return of any products that are not in their original packaging, unless the product was damaged/defective upon arrival.
ORualdi will not assume shipping rates for returns.
If you want to request a return, contact us and we will inform you of the steps to follow.
A refund will be issued after we receive the returned items. You should get your payment back within 30 calendar days.
PAYMENT OPTIONS
We offer the following payment options:- Card payment, using a payment gateway, which will redirect you to your bank.
- Paid against Cash on delivery (COD). Pay the delivery person the moment you receive your order. This option has a 5% increase over the total cost, with a minimum of €3.00. Pay in cash directly at the point of delivery to the transport driver. This method has a 5% increase, applied to the total amount, with a minimum cost of €3.00.
- Google Pay
- Bizum
TIME OF PAYMENT
The purchase will be charged when the order is complete, or upon delivery, if you have chosen the COD payment option. Some banks may show a preliminary authorizarion, with the actual charge taking place later. The amount will be automatically unlocked. Otherwise, we recommend you contact your bank to expedite the unlocking of the pre-authorizarion.Payment verification process
Due to the new PSD2 European regulation, you may have to take an additional cerification step while paying with a credit or debit card, during the payment process. There are various methods, but the most common consist of a payment verification through yout bank app, or using a one-time temporary code. In order to get a verification request, you may have to sign up to the service. Contact your bank for further information. If you have any difficulties completing a transaction in our website, please contact us.